Privacy Policy
How ARK Health Group handles personal information submitted through arkhealth.group.
Last updated: 7 September 2026.
Who this policy applies to
This policy applies to arkhealth.group and website enquiries made to ARK Health Group Ltd. Separate services such as ARK Fusion, Inner Angel booking through Vagaro, trade platforms or other third-party services may have their own privacy information.
Information we may collect
- name, email address, telephone number and other contact details;
- the route, service or opportunity selected in a website form;
- information voluntarily included in an enquiry;
- technical information needed to operate, secure and troubleshoot the website;
- analytics or advertising information only where such tools are enabled and the required consent or other lawful basis applies.
General website forms are not designed for detailed medical records or urgent health information. Please avoid sending sensitive health information through a general enquiry form unless ARK has specifically directed you to an appropriate secure service.
How information may be used
- to respond to enquiries and route them to the appropriate ARK service;
- to manage programme, careers or business enquiries;
- to administer, secure and improve the website;
- to keep records where reasonably necessary for operational, contractual or legal purposes;
- to send marketing updates where the person has chosen to receive them and can unsubscribe.
Service providers and external platforms
ARK may use service providers to host the website, process forms, manage communications and operate connected services. The website is currently built in Webflow. Some links lead to external services including Shopify-operated ARK Fusion pages and Vagaro booking. Those services process information under their own terms and privacy notices.
Retention
We keep personal information only for as long as needed for the purpose it was collected, including any legal, accounting or dispute-resolution requirements. Retention periods can vary depending on the type of information and the service involved.
Your rights
Depending on the circumstances, UK data-protection law may provide rights including access, correction, deletion, restriction, objection and data portability, as well as rights relating to consent. Individuals may also have the right to complain to the Information Commissioner's Office.
Contact
Privacy questions can be sent through the ARK Contact page. Please avoid including sensitive health information in a general enquiry.